Privacy Policy

This website, mobile sites and apps are referred to as the “Website” in this Privacy Policy.

1. Purpose of policy
This Privacy Policy applies to the collection, use, disclosure and management of personal information by Pet Click and its associated entities (collectively “Petclick”, “we” or “us”), including personal information collected via our Website.

Pet Click is committed to protecting the privacy of individuals and is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the “Act”). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.

By using the Website, subscribing to our services or entering into an agreement with us in relation to the Website, you are taken to have read and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

2. Collection
Pet Click may collect personal information from you in a number of ways. We may collect personal information directly from you or in the course of our dealings with you, for example when you:

- register to use the Website or part of it as a client;
- register to use the Website or part of it as a product/service provider;
- log in to use the Website via your social networking site (“SNS”) account;
- subscribe to receive newsletter and alerts, and filling in forms, applications, surveys or research, participating in promotions and competitions on the Website or websites of our service providers;
- contact us or our service providers for any reason including, but not limited to, reporting a problem with the Websites, requesting further services or seeking our assistance;
- post or contribute material on our Website or social networking pages;
- use our services and any credit provided by us in connection with those services;
- provide personal information to us;
- submit your business information for advertising purposes;
- use our website or services (including via cookies); and
- contact and correspond with us.

We may also collect personal information about you from publicly available sources of information, or in some cases, from third parties.

The personal information we collect about you may include (but may not be limited to) your name, gender, date and place of birth, contact details, occupation, work history, employer and information relating to your dealings.

We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) (“Privacy Act”), such as racial or ethnicity information, political opinions or associations, criminal records or health information.

The purposes for which we collect your information may include but is not limited to:
- verifying your identity;
- contacting you (including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner);
- developing and improving our services and obtaining feedback.

If we are not able to collect personal information about you we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.

We may also collect information about you including, but not limited to, data relating to your activities on our Website (including IP addresses) via tracking technologies such as cookies and measurement software or data relating to survey responses.

You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide to us.

Cookies, applications, widgets and links to other websites
We use cookies and measurement software and tools on our Website, and so do our services providers and third parties such as our analytics, advertising or ad serving partners. We may use and disclose the information collected through the use of cookies and measurement software and tools in accordance with this Privacy Policy.

This includes using the information to report statistics, analyse trends, administer our services, diagnose problems and target and improve the quality of our products and services. We may allow other third parties to use their own cookies to collect information about your visits to our Website.

We may combine our cookies, information collected through the cookies and analytics software on our Website with other information (including information collected by third parties using their own cookies) to provide better or more relevant services and advertising to you on our Websites. Our service providers and other third parties may do the same in order to provide more relevant services and advertising to you through other websites that you may visit.

If you do not want information collected through the use of cookies or measurement software and tools, you may be able to delete or reject Cookies or some of the measurement software features through your browser or the settings section of your mobile or tablet device. Disabling these features may cause some of the functions on our Website or products and services not to work properly.

We also provide links to websites outside of our Website, as well as to third-party websites.

We may also allow some third parties to display widgets and applications on our Website that allow you to interact and share content including social media buttons such as Facebook share and like, Twitter, Pinterest and Google Plus.

These linked sites, applications and widgets are not under our control, and we cannot accept responsibility for the conduct of companies linked to our Website or collecting information through these third party applications or widgets. Before disclosing your personal information on any other website, or using these applications or widgets we advise you to examine the terms and conditions of using that website and the relevant third party’s data collection practices and controls in their privacy policy.

3.Remarketing and Behavioral Targeting
These services allow us and our partners to inform, optimise and serve to advertise based on past use of our website by the user. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.

- AdRoll (Semantic Sugar, Inc.)
AdRoll is an advertising service provided by Semantic Sugar, Inc. Data collected: Cookie and Usage Data. AdRoll’s Privacy Policy
- AdWords Remarketing (Google)
AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the activity of our website with the Adwords advertising network. Data collected: Cookie and Usage Data. Google’s Privacy Policy – Opt Out
- Remarketing through Google Analytics for Display Advertising (Google)
Google Analytics for Display Advertising is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network. Data collected: Cookie and Usage Data. Google’s Privacy Policy – Opt Out

As you browse www.petclick.com.au, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.petclick.com.au.The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

You can visit this page (http://www.networkadvertising.org/choices/) to opt out of AdRoll and their partners’ targeted advertising.

4. Use and disclosure
Petclick may use or disclose your personal information for the purpose for which it was collected. We will also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose.

Other instances when we may use and disclose your personal information include:
- where you have expressly or impliedly consented to the use or disclosure;
- in confidence, to our advisers;
- in confidence, to third-parties to improve our services and obtain feedback; and
- where the use or disclosure is authorised or required by or under an Australian law or court/tribunal order.
- ensuring content from the Websites is presented in the most effective manner for you and for your computer;
- providing a better or more relevant service or product to you, for instance by automatically populating forms on our Website when you make enquiries of selected providers;
- combining your personal information with information that we have collected from our service providers, third parties, cookies or web beacons in order to provide you with a better or more relevant and personalised experience and to improve the quality of our services;
- personalising and customising your services, experience, advertising and content that you view and engage with on our Website or the websites of our service providers and business partners.
- responding to or provide you with service, products, information and assistance that you request from us;
- contacting you to conduct surveys, research and feedback about our products, services or our Website;
- verifying your identity when you register or log into our Website via your SNS account and remind you of your password and username;
- allowing you to participate in interactive features of our service when you choose to do so;
- helping carry out our obligations arising from any contracts entered into between you and us;
- assessing your application for credit as a business in connection with our services;
- by disclosing the information to debt collection agencies to recover any amounts you owe us; and
- notifying you about changes to our products and services.

We may also disclose your personal information to third parties, including:
- sharing your personal information with our advisors and consultants; and
- with third-party service providers we use in conducting our business, subject to confidentiality provisions as we deem appropriate (including, without limitation, insurance brokers, banks, document production, outsourcing providers, billing or data storage services, virus scanning and other technology services providers, and archival services providers).
- use your personal information to provide you with information about offers, promotions, goods or services, which we believe may be of interest to you; and
- share your information with our service providers and other third parties so that they can provide you with products or services on our behalf or help us to provide you with the requested products or services including contacting you in relation to the products or services.
- relevant public, government or regulatory authorities, our legal representatives or other concerned parties, in special situations where we have reason to believe that disclosing your personal information is necessary to help identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities; and
- where we are otherwise authorised or required by law to do so.

If you request information from any organisation through our Website, you will need to check their privacy policy to find out how they handle your personal information. We are not responsible for the way these organisations collect, use, disclose or handle the personal information you provide to them through our Websites.

Some of the third parties to whom we disclose your personal information may be located outside Australia.

For example, we may disclose personal information to external national or overseas facilities in the course of conducting information and data processing or for the purposes of obtaining other services from third parties.

The countries in which these third parties are located will depend on the circumstances. However, in the course of our ordinary business operations, we operate inside Australia and occasionally work with third parties located outside Australia.

5. Information about events, the Websites and our services
We may contact you via email, SMS or other means in order to provide you with updated information about the Website, in relation to events or to provide you with other information about our services or those of our customers. If you do not wish to receive any such information, please contact us as set out below.

6. The information we keep about you
You have a right to request access to or correction of your personal information held by us. If you wish to access, correct or update any personal information we may hold about you, please contact us as set out below.

7. Complaints process
If you have any questions or concerns about our collection, use or disclosure of personal information, or if you believe that we have not complied with this Privacy Policy or the Act, please contact us as set out below. The Privacy Officer will investigate the complaint and determine whether a breach has occurred and what action, if any, to take. When contacting us, please provide as much detail as possible in relation to the query, issue or complaint.

We will take any privacy complaint seriously. We will aim to resolve any such complaint in a timely and efficient manner, and our target response time is 30 days. We request that you cooperate with us during this process and provide us with relevant information we may require.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing.
1300 363 992
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218

8. Storage and security of your personal information
Petclick strives to ensure the security, integrity of any personal information we collect. We will take reasonable steps to keep any personal information we hold about you secure. However, except to the extent liability cannot be excluded due to the operation of the statute, Petclick excludes all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any breach of security.

We may store your files in hard copy or electronically in our ordinary IT systems. These may include Australian-based cloud servers or the servers of third parties within Australia.

We implement a range of physical and electronic security measures to protect the personal information that we hold, including:
- mandatory password protection on all computers (users are required to change their passwords at regular intervals);
- firewall and antivirus/malware software; and
systems and application access controls implemented to restrict access to information (on a need to know basis).

Our employees, contractors, agents and service providers who provide services related to our information systems, are obliged to respect the confidentiality of any personal information held by us.
We review and update our security measures in light of current technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

9. Changes to this Privacy Policy
The date of this Privacy Policy is set out below. We may modify this Privacy Policy at our discretion. By continuing to use these Websites, or otherwise continuing to deal with us, you accept this Privacy Policy as it applies from time to time. Last updated 12/12/2018

10. Contact us
Please direct any privacy issues or queries to Petclick's Privacy Officer at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our Privacy Officer will consider your query and endeavour to respond to you promptly.